Shipping policy

By placing an order on our website (www.novanovus.com), you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy. All purchases made through our website are subject to these terms.

 

Shipping Policy

At Nova Novus, we aim to ensure that your order reaches you quickly, safely, and with full transparency. Below you’ll find everything you need to know about how we process and ship your order.

 

Order Processing

All orders are processed within 24–72 business hours after payment confirmation.

Once processed, you will receive a shipping confirmation email containing your tracking number.

During high-demand periods (such as Ramadan, Eid, or end-of-year sales), processing may take slightly longer, but we always do our best to minimize delays.

 

Priority Processing

When you select priority processing at checkout, your order will be prepared and dispatched ahead of standard orders in our fulfillment queue. This ensures your order is packed and handed over to the carrier as quickly as possible.

Please note that while order handling is expedited, shipping times remain standard once the parcel has been transferred to the delivery carrier.

 

Estimated Delivery Times

Delivery times vary depending on your location:

  • USA: 8–15 working days
  • Canada: 8–15 working days
  • United Kingdom: 6–15 working days
  • Europe: 6–15 working days
  • Australia & New Zealand: 6–15 working days
  • Southeast Asia: 5–15 working days
  • Gulf Countries: 8–18 working days (Oman may take up to 20 days)

These are average delivery estimates based on recent shipping data. Customs inspections, weather conditions, or local courier delays may occasionally extend delivery beyond these ranges.

 

Tracking and Updates

Every order is shipped with a tracking number for your convenience. You can monitor your shipment through the tracking link provided in your confirmation email. If your tracking shows no movement for several days, please contact us — our support team will check directly with our logistics partners to ensure everything is proceeding as expected.

 

International Customs and Duties

For international orders, most customers are not charged additional taxes or import fees. However, certain countries may apply customs duties, taxes, or import fees, which remain the responsibility of the customer.

Because customs regulations vary by country, we recommend checking with your local customs office before placing your order to avoid unexpected charges.
Please note:

  • Nova Novus is not responsible for customs duties, taxes, or clearance delays once your parcel has shipped.
  • If customs fees are refused or left unpaid and the parcel is returned to us, the order will not be eligible for a refund.
  • If a parcel is returned due to an incorrect or incomplete address, the customer will be responsible for covering any re-shipping costs.

 

Refunds and Exchanges

We offer a 30-day refund or exchange policy on all orders. If your order arrives damaged, incorrect, or does not meet your expectations, please contact us at info@novanovus.com within 30 days, and our team will assist you in resolving the issue. Full details are available in our Return & Refund Policy.

 

Our Commitment

We understand that online shopping requires trust. That is why we guarantee tracked shipping for every order, maintain open communication until your order arrives safely, and stand behind every product with a transparent return and exchange process.

 

Contact Us

Our dedicated support team is always happy to help.
Email: info@novanovus.com
Contact form: click to contact us
Response time: usually within 24 business hours